Privacy Policy

Emirates Mobile Connect ("we," "our," or "us") is committed to protecting the privacy and personal data of users of our online platform and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant telecommunications regulations.

Information We Collect
We collect information that you provide directly to us when using our website, services, or customer support, including but not limited to your name, contact details, address, and payment information. Additionally, we may collect technical data automatically through your use of our services, such as IP addresses, device identifiers, browsing history, network usage, location data, and information about your interactions with our online platform.

Use of Your Information
Your personal data is used strictly to provide, maintain, and improve our telecommunications and mobile internet services, ensure network security, facilitate customer support, process payments, and comply with legal obligations. We may also use aggregated, anonymized data for analytical and research purposes to enhance our offerings and infrastructure.

Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers and partners who assist in operating our services, such as network infrastructure maintenance, billing, and customer support, provided they are bound by confidentiality and data protection agreements. We may disclose personal data if required by law, regulation, or governmental request, or to protect the rights, property, or safety of Emirates Mobile Connect, our users, or others.

Data Retention
Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. Upon expiration of retention periods, data is securely deleted or anonymized.

Your Rights Under GDPR
If you are located within the European Economic Area (EEA), you have specific rights regarding your personal data, including:

• The right to access your personal data and receive a copy
• The right to rectify inaccurate or incomplete information
• The right to Erasure (“right to be forgotten”) under certain conditions
• The right to restrict or object to specific data processing activities
• The right to data portability, enabling transfer of your data to another controller
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights or for any questions regarding your personal data, you may contact us through the physical address provided below.

Data Security
We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure authentication, regular security assessments, and employee training.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, analyze site traffic, and deliver relevant content. You can control or disable cookies through your browser settings; however, some features of our services may become unavailable or limited as a result.

International Data Transfers
As a telecommunications provider operating internationally, we may transfer your personal data to trusted recipients outside your country of residence. Such transfers are conducted in compliance with applicable data protection laws and are safeguarded by appropriate legal mechanisms to ensure your data remains protected.

Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children below this age. If we become aware that information from a child has been collected without parental consent, we will take steps to delete such data promptly.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Changes will be communicated through our online platform or other appropriate means. Continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Information
For further inquiries or to exercise your rights related to your personal data, please contact us at:

Emirates Mobile Connect
48 Al Satwa Street, Suite 12B
Dubai, Dubai Emirate
00048
UAE

We value your trust and strive to handle your personal data with the utmost care and responsibility. Thank you for choosing Emirates Mobile Connect.